We’re Here To Help
At Grand Arcade we aim to please! If our customers are happy then we are happy! We have a dedicated and enthusiastic Customer Service team whose sole purpose is to make your shopping experience enjoyable, rewarding and stress free.
Located on the upper mall, next to TK Maxx, the staff at our Customer Service Desk are on hand to help you. At the Customer Service Desk you can drop off your dry cleaning for Wigan Dry Cleaners, enquire about lost property, hire a wheelchair for free, obtain literature on tourist information and forthcoming events, signings and competitions as well as purchasing Gift Cards, also Bags for Life and Umbrellas.
Travel Money Bureau at Debenhams
Debenhams’ Travel Money Bureau is located on the first floor and provides a standard rate for currency exchange and a preferential rate for Debenhams cardholders as well as buy back scheme.
If you would like your parcels delivered to a safe, secure location, simply select Grand Arcade as your preferred delivery location when ordering from Amazon and your parcel will be sent directly to one of our secure lockers.
You will then be sent an email with a unique code and pick up instructions. Enter your code into the keypad on the lockers to access your parcel. Deliveries will be held in the lockers for three working days after your code has been sent!
Disabled facilities are available in the customers toilets located on the upper mall. Baby change facilities are available on the upper mall located next to the customer toilets.
Tel: 01942 326 080