facebook twitter instagram
9AM - 5:30PM

The Body Shop

Here at Grand Arcade, we love to shout about our retailers and what makes them so fantastic. This week we’ve been speaking to Pam the manager of The Body Shop.

Describe your business: The Body Shop is a one stop shop for all things skincare, haircare, make-up, bath and body and self-love. We also have a fab ‘Love Your Body Club’ where members receive 15% off their first order, a birthday gift, and access to exclusive discounts. You also receive 10 points for every £1 spent, reach 500 points to receive a £5 voucher.

Tell us about the history of the company: The first Body Shop store opened in Brighton in 1976 by Dame Anita Rodrick. It all started as a small shop providing quality skincare products in refilled bottles. There are now 3,000 stores in more than 70 countries. We also have an in-store refill scheme, you can fill up on your favourite haircare and shower gels, its aim is to help reduce the use of plastics.

How many members of staff do you employ? We have a team of 4 staff in our Wigan store. Everyone is so passionate about The Body Shop brand and products we sell; they are fully trained to give expert advice on every product so we can advise customers which products are best suited for them.

What’s the best thing about working for your company? Empowerment of woman young and old. We always stand up and campaign for what’s right. Our mission is to be a business that is a force for good.

Who are your customers and why do they shop with you? The Body Shop Wigan has a real mix of customers. We have our loyal shoppers who will only use our skincare and make up ranges, to students who take advantage of the UniDays 10% offer and members of the emergency services and NHS who use their Blue Light Discount. All our products are suitable for vegetarians and cruelty-free. We don’t test finished products or ingredients on animals

What is your best seller? Our Body Butters are definitely up there. They are award winning products and come in a range of flavours – Shea Butter is our best seller around the world.  Body Butters deliver 96 hours of skin nourishing moisture and some can be used on your hair too.

What’s the best thing about being a retailer in Grand Arcade: The people who visit us are  lovely and the centre management are always happy to help promote our store events and competitions.

Why should people shop local? The local community need to visit the town and shop in stores instead of shopping online or going out of town. If people don’t shop local and support businesses we will lose more stores.