facebook twitter instagram
9AM - 5:30PM


Customer Services

Customer Service Desk

We’re Here To Help

At Grand Arcade we aim to please! If our customers are happy then we are happy! We have a dedicated and enthusiastic Customer Service team whose sole purpose is to make your shopping experience enjoyable, rewarding and stress-free.

Located on the upper mall, the staff at our Customer Service Desk are on hand to help you. At the Customer Service Desk you can enquire about lost property, hire a wheelchair for free, obtain literature on tourist information and forthcoming events and competitions as well as purchasing Gift Cards.

Email: information@grand-arcade.co.uk

Tel: 01942 326 087

Click And Collect

Collect your shopping on your way home from work, or even after you drop the kids to school. Get the items you want delivered to your local store and collect them at a time that is convenient for you. This service is available from many of our stores listed below.


Chisholm Hunter


Costa Coffee

Caffe Nero



JD Sports

New Look



River Island


Sports Direct



Amazon Lockers

If you would like your parcels delivered to a safe, secure location, simply select Grand Arcade as your preferred delivery location reference FORK when ordering from Amazon and your parcel will be sent directly to one of our secure lockers.
You will then be sent an email with a unique code and pick up instructions. Enter your code into the keypad on the lockers to access your parcel. Deliveries will be held in the lockers for three working days after your code has been sent!

Disabled Facilities

Grand Arcade is fully accessible for the needs of our disabled customers as we strive to make their shopping experience effortless and enjoyable. Disabled facilities are available in the customer toilets which are located on the upper mall. Access to the upper mall is available via the lifts and escalator located in the Centre of the mall. Our staff are on hand should any customer require further assistance whilst they are shopping with us.

Parent And Child Facilities

Baby change and feeding facilities are available on the upper mall located next to the customer toilets.


Grand Arcade is secured 24 hours a day, 7 days a week with CCTV in operation throughout the centre. Our highly trained staff are on hand to help customers.

Email: information@grand-arcade.co.uk

Tel: 01942 326 090